Vertical MBX IP Business Phone Systems

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Vertical MBX IP Programming

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Vertical MBX IP

Introduction
Manual Layout – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 1-1
Organization – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 1-1
Feature Information – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 1-1
System Capacities – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 1-2
Phones & Consoles Supported – – – – – – – – – – – – – – – – – – – – – – – 1-4
Chapter 2 Directory Number (DN)
Terms – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-1
Basic Features – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2-2
Chapter 3 System Features
Account Code – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-1
Alarm Signal/Door Bell – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-3
Authorization Codes (Password) – – – – – – – – – – – – – – – – – – – – – – 3-5
Auto Call Release – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-6
Automatic Pause Insertion – – – – – – – – – – – – – – – – – – – – – – – – – – 3-7
Automatic Privacy/Branch Line – – – – – – – – – – – – – – – – – – – – – – – 3-8
Auto Service Mode Control – – – – – – – – – – – – – – – – – – – – – – – – – 3-10
Automatic System Daylight Savings Time – – – – – – – – – – – – – – – 3-12
Automatic System Time Synchronization – – – – – – – – – – – – – – – 3-13
Battery Back-up, Memory – – – – – – – – – – – – – – – – – – – – – – – – – – 3-14
Call Forward – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-15
Call Forward, Pilot Hunt – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-19
Call Forward, Preset – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-22
Call Park – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-24 Vertical MBX IP
Call Pick-Up – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-26
Directed Call Pick-Up – – – – – – – – – – – – – – – – – – – – – – – – – – 3-26
Group Call Pick-Up – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-28
Release 1.7 April 2012
Contents TOC-2
MBX IP Description / Operations & Programming Guide
Call Transfer – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-30
Call Transfer, Station – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-30
Call Transfer, CO/IP – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-31
CO/IP Access – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-37
CO/IP Call Time Restriction – – – – – – – – – – – – – – – – – – – – – – – – – 3-40
CO/IP Call Warning Tone Timer – – – – – – – – – – – – – – – – – – – – – – 3-43
CO/IP Queuing – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-45
Conference – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-47
Conference Room – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-47
Multi-Party Voice Conference – – – – – – – – – – – – – – – – – – – – – 3-50
Consultation Conference – – – – – – – – – – – – – – – – – – – – – – – – – 3-52
Unsupervised Conference – – – – – – – – – – – – – – – – – – – – – – – – 3-53
Customer Site Name – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-55
Data Line Security – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-56
Delayed CO/IP Ring – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-57
Delayed Auto Attendant – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-58
Diagnostic/Maintenance – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-60
Dial-By-Name – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-60
Dial Pulse to Tone Switchover – – – – – – – – – – – – – – – – – – – – – – – 3-62
Dialing Restrictions – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-63
Class of Service – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-63
Day/Timed & Night Station COS – – – – – – – – – – – – – – – – – – – 3-65
Temporary Station COS/Lock – – – – – – – – – – – – – – – – – – – – – 3-68
Walking COS – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-71
Differential Ring – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-73
Digit Conversion – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-74
Do Not Disturb (DND) – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-77
Door Open – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-79
Door Phone – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-80
Emergency Call/Emergency Alert – – – – – – – – – – – – – – – – – – – – – 3-82
Executive/Secretary by DN (Directory Number) – – – – – – – – – – – 3-83
Executive/Secretary by Exec/Sec Assignment – – – – – – – – – – – – 3-85
External Auto Attendant/Voice Mail – – – – – – – – – – – – – – – – – – – – 3-87
Release 1.7 April 2012
Contents TOC-3
MBX IP Description / Operations & Programming Guide
AA/VM Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-87
In-band (DTMF) Signaling – – – – – – – – – – – – – – – – – – – – – – – 3-90
SMDI (Simplified Msg Desk Interface) – – – – – – – – – – – – – – – 3-93
Flexible Numbering Plan – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-97
Green Power Save – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-99
Headset Compatibility – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-99
Hold – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-101
Hold Recall – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-102
Automatic Hold – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-104
Hot Desk – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-106
In-Room Indication – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-108
IP Trans-coding – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-109
Last Number Redial (LNR) – – – – – – – – – – – – – – – – – – – – – – – – 3-110
Least Cost Routing (LCR) – – – – – – – – – – – – – – – – – – – – – – – – – 3-112
Linked Station Pairs/Group – – – – – – – – – – – – – – – – – – – – – – – – 3-114
Loud Bell Control (LBC) – – – – – – – – – – – – – – – – – – – – – – – – – – 3-116
Mobile Extension – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-117
Multiple Language Selection – – – – – – – – – – – – – – – – – – – – – – – 3-120
Multiple Voice Mailbox Support – – – – – – – – – – – – – – – – – – – – – 3-122
Music-On-Hold (MOH) – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-123
Network Management System (Future Feature) – – – – – – – – – 3-126
Network Security & Priority – – – – – – – – – – – – – – – – – – – – – – – – 3-127
One Digit Service – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-128
Camp-On – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-128
Call Wait – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-129
Outcall Notification – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-131
Pre-defined & Custom Text Display Messages – – – – – – – – – – 3-134
Registering IP Devices & Fractional Module Tables – – – – – – – 3-137
Registration with MAC Address – – – – – – – – – – – – – – – – – – 3-137
Registration with ID/Password – – – – – – – – – – – – – – – – – – – 3-139
Registration with Station Number – – – – – – – – – – – – – – – – – 3-141
Remote Device Zone Management – – – – – – – – – – – – – – – – – – 3-143
Remote Services, Managed Net – – – – – – – – – – – – – – – – – – – – 3-144
Release 1.7 April 2012
Contents TOC-4
MBX IP Description / Operations & Programming Guide
Revertible Ring – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-145
Speed Dial – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-146
Speed Dial Pause Insertion – – – – – – – – – – – – – – – – – – – – – – 3-146
Station Speed Dial – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-147
System Speed Dial – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-150
Station Call Coverage – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-153
System Groups – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-153
Station Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-154
Greeting/Queuing Tone Service – – – – – – – – – – – – – – – – – – – 3-162
CCR Service with Queuing Announcement – – – – – – – – – – – 3-168
Forward Destination, Overflow Service – – – – – – – – – – – – – – 3-173
Pilot Hunt Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-178
Pick Up Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-182
Push To Talk (PTT) Group – – – – – – – – – – – – – – – – – – – – – – 3-183
Command Conference Group – – – – – – – – – – – – – – – – – – – – 3-184
Interphone Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-185
Paging Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-186
Station Message Detail Recording (SMDR) – – – – – – – – – – – – – 3-187
Call Cost Display – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-187
SMDR Call Records – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-189
System Admin Programming – – – – – – – – – – – – – – – – – – – – – – – 3-194
Keyset Administration – – – – – – – – – – – – – – – – – – – – – – – – – – 3-194
Multi-Level Admin Access – – – – – – – – – – – – – – – – – – – – – – – 3-195
Web Administration – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-197
Web User Manual – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-199
System Networking – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-200
Centralized Control T-NET (LM) – – – – – – – – – – – – – – – – – – 3-200
Distributed Control Network – – – – – – – – – – – – – – – – – – – – – – 3-202
Traffic Analysis – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-250 Vertical MBX IP
System Time Management – – – – – – – – – – – – – – – – – – – – – – – – – 3-252
System Database Backup To USB – – – – – – – – – – – – – – – – – – – 3-255
Tenant Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-255
Universal Answer (UA) – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-257
This feature is not available at this time …
This feature is not available at this time …
Release 1.7 April 2012
Contents TOC-5
MBX IP Description / Operations & Programming Guide
VMIB Integrated Auto Attd/Voice Mail – – – – – – – – – – – – – – – – – 3-258
VMIB – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-258
VMIB-Auto Attendant – – – – – – – – – – – – – – – – – – – – – – – – – – 3-258
VMIB Voice Mail – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-261
System Voice Memo – – – – – – – – – – – – – – – – – – – – – – – – – – 3-280
Wake-up Alarm – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 3-283
Chapter 4 Intercom
Direct Station Select/Busy Lamp Field (DSS/BLF) – – – – – – – – – – 4-1
Intercom Call (ICM Call) – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-2
Intercom Call Hold – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-4
Intercom Caller Controlled ICM Signaling – – – – – – – – – – – – – – – – 4-5
Intercom Lock-out – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-6
Intercom Step Call – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-7
Intercom Transfer – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-8
INTRUSION – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-10
Message Wait/Call Back – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-11
Station Message Wait/Call Back – – – – – – – – – – – – – – – – – – – 4-11
Message Wait Reminder Tone – – – – – – – – – – – – – – – – – – – – 4-14
Paging – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-15
Internal/External & All Call Page – – – – – – – – – – – – – – – – – – – 4-15
Meet Me Page Answer – – – – – – – – – – – – – – – – – – – – – – – – – 4-17
VM Paging – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-20
Push-To-Talk Paging – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 4-23
Chapter 5 CO/IP
Alternative Route Selection – – – – – – – – – – – – – – – – – – – – – – – – – – 5-1
Automatic Network Dialing – – – – – – – – – – – – – – – – – – – – – – – – – – 5-2
CO Group Access Code – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-3
CO Line Flash – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-5
CO/IP Line Groups – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-7
CO Line Service – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-9
Incoming CO Line Option – – – – – – – – – – – – – – – – – – – – – – – – – 5-9
Outgoing CO Line Option – – – – – – – – – – – – – – – – – – – – – – – – 5-14
Alternate Incoming CO Service – – – – – – – – – – – – – – – – – – – 5-19
Release 1.7 April 2012
Contents TOC-6
MBX IP Description / Operations & Programming Guide
Alternate Outgoing CO Service – – – – – – – – – – – – – – – – – – – – 5-25
Digit Sending Mode – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-28
CO COS – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-28
DID Name Service – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-29
Incoming CO Line Holiday Service – – – – – – – – – – – – – – – – – – 5-31
DID/DISA Restriction – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-34
CO/IP LINE PRESET FORWARD – – – – – – – – – – – – – – – – – – – – – 5-35
CO OWN CODE SERVICE – – – – – – – – – – – – – – – – – – – – – – – – – – 5-36
CO/IP Ring Assignment – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-37
CO Line Release Guard Time – – – – – – – – – – – – – – – – – – – – – – – – 5-41
CO Ring Detect – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-42
CO Transit Service – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-42
Dial Pulse Signaling – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-44
Direct Inward Dial (DID) – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-45
Direct Inward System Access (DISA) – – – – – – – – – – – – – – – – – – – 5-50
Dual Tone Multi-Frequency (DTMF) Signal Sending – – – – – – – – 5-55
H.323 Multi Route Service – – – – – – – – – – – – – – – – – – – – – – – – – – 5-55
Incoming Calling Line ID (ICLID) Call Routing – – – – – – – – – – – – 5-57 Vertical MBX IP
IP Trunking – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-59
H.323 v4 Service – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-59
Session Initiation Protocol (SIP) Service – – – – – – – – – – – – – – 5-61
IP WAN Dialing After Answer – – – – – – – – – – – – – – – – – – – – – – – – 5-62
Integrated Service Digital Network (ISDN) – – – – – – – – – – – – – – – 5-64
ISDN Advice of Charge (AOC) – – – – – – – – – – – – – – – – – – – – – 5-64
Calling/Called Party Identification (CLIP/COLP) – – – – – – – – 5-68
Keypad Facility – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-69
Multiple Subscriber Number (MSN) – – – – – – – – – – – – – – – – – 5-71
ISDN CLI – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-73
ISDN Supplementary Services – – – – – – – – – – – – – – – – – – – – – – – 5-76
ISDN Call Deflection – – – – – – – – – – – – – – – – – – – – – – – – – – – – 5-76
Representative CLI Service – – – – – – – – – – – – – – – – – – – – – – – – – 5-77
Chapter 6 Digital Phone
Auto Called Number Redial (ACNR) – – – – – – – – – – – – – – – – – – – – 6-2
Release 1.7 April 2012
Contents TOC-7
MBX IP Description / Operations & Programming Guide
Auto Release of [Speaker] – – – – – – – – – – – – – – – – – – – – – – – – – – 6-4
Automatic Speaker Select – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-4
Background Music (BGM) – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-5
Call Log Display – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-6
CO Line Name Display – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-8
One Time DND – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-9
Group Listening – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-10
Intercom Signaling Mode – – – – – – – – – – – – – – – – – – – – – – – – – – 6-11
Mute – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-13
Off-Hook Signaling – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-14
On-Hook Dialing – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-15
Prime Line Immediately/Delayed – – – – – – – – – – – – – – – – – – – – – 6-16
Differential Ring – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-17
Saved Number Redial (SNR) – – – – – – – – – – – – – – – – – – – – – – – – 6-18
Speakerphone – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-19
Station Flexible Buttons – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-21
Station Flexible LED Flash Rates – – – – – – – – – – – – – – – – – – – – – 6-22
Station ICLID Call Routing – – – – – – – – – – – – – – – – – – – – – – – – – 6-23
Station User Programming & Codes – – – – – – – – – – – – – – – – – – – 6-24
Two-Way Record – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-27
Answering Machine Emulation (AME) – – – – – – – – – – – – – – – – – 6-30
Voice Over – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6-32
Chapter 7 Attendants
Attendant Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 7-1
Night Attendant Group – – – – – – – – – – – – – – – – – – – – – – – – – – – – 7-10
Greeting/Queuing Tone Service – – – – – – – – – – – – – – – – – – – – – – 7-14
CCR Service for Attendant Queuing Annoucement – – – – – – – – 7-19
Forward Destination, Overflow Service – – – – – – – – – – – – – – – – – 7-25
Attendant Recall – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 7-29
Attendant Station Program Codes – – – – – – – – – – – – – – – – – – – – 7-32
Attendant Call/Queuing – – – – – – – – – – – – – – – – – – – – – – – – – – – – 7-36
Day/Night/Timed Ring Mode – – – – – – – – – – – – – – – – – – – – – – – – 7-37
DSS/DLS Consoles – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 7-40
Release 1.7 April 2012
Contents TOC-8
MBX IP Description / Operations & Programming Guide
EZ-Attendant – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 7-41
System Clock Set – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 7-42
USB Upgrade – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 7-43
USB DB Up/Download From/To USB – – – – – – – – – – – – – – – – – – 7-45
Chapter 8 Single Line Telephone
Broker Call – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 8-1
Hook-Flash Mode – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 8-2
Howler Tone – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 8-3
SLT Message Wait Indication – – – – – – – – – – – – – – – – – – – – – – – – – 8-4
SLT Name Registration – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 8-5
Chapter 9 SIP Phone
SIP Terminal Registration – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-1
SIP Name Registration – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-2
SIP Placing Calls – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-2
SIP Call Pick-Up – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-3
SIP Hold Call – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-3
SIP Transfer Call – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-3
SIP Call Forward – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-4
SIP Do Not Disturb (DND) – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-4
SIP 3-Party Conference – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-5
SIP Call Wait/Broker Call – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-5
SIP SMS – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-5
SIP Voice Mail Notification – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-6
SIP Video Call – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 9-6
Chapter 10 ACD (Automatic Call Distribution)
ACD Basic Feature – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 10-1
ACD Group Service Status – – – – – – – – – – – – – – – – – – – – – – – – – – 10-9
ACD Call Distribution by Priority – – – – – – – – – – – – – – – – – – – – – 10-16
ACD Call Queuing Service – – – – – – – – – – – – – – – – – – – – – – – – – 10-21
CCR Service During ACD Announcement – – – – – – – – – – – – – – 10-28
ACD Agent State – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 10-33 Vertical MBX IP
ACD Agent Log-in / Log-out Default Setting – – – – – – – – – – – – – 10-39
Release 1.7 April 2012
Contents TOC-9
MBX IP Description / Operations & Programming Guide
ACD Call Indication – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 10-44
ACD Group Supervisor Functions – – – – – – – – – – – – – – – – – – – 10-50
ACD Group Call Traffic – – – – – – – – – – – – – – – – – – – – – – – – – – – 10-58
Appendix A System Programming Tables
Initialization – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – A-1
Program Menu Structure – – – – – – – – – – – – – – – – – – – – – – – – – – – – A-2
Administration Menu Table – – – – – – – – – – – – – – – – – – – – – – – A-2
S/W Upgrade – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – A-6
System Management – – – – – – – – – – – – – – – – – – – – – – – – – – – A-6
Station Admin Programming – – – – – – – – – – – – – – – – – – – – – – – – – A-7
LCD & Button Functions – – – – – – – – – – – – – – – – – – – – – – – – – A-7
Alphanumeric Data Entries – – – – – – – – – – – – – – – – – – – – – – – A-7
Required Data Entries – – – – – – – – – – – – – – – – – – – – – – – – – – – A-7
Data Entry Mode – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – A-7
Procedures for Data Entry – – – – – – – – – – – – – – – – – – – – – – – – A-8
PRE-PROGRAMMED DATA – TRANS/PGM Codes 100 to 108 A-8
Location Program (TRANS/PGM 100) – – – – – – – – – – – – – – – – A-8
Slot Assignment (TRANS/PGM 101) – – – – – – – – – – – – – – – – A-11
Logical Slot Assignment (TRANS/PGM 103) – – – – – – – – – – A-11
DECT/IP Phone/SIP Phone Port Assignment (TRANS/PGM 104)
A-12
IP Phone/Phontage Registration Table (TRANS/PGM 106) A-12
DTIM/SLTM Registration Table (TRANS/PGM 107) – – – – – A-13
IP Address Plan (TRANS/PGM 108) – – – – – – – – – – – – – – – – A-14
System Information (TRANS/PGM 109) – – – – – – – – – – – – – A-14
NUMBERING PLAN DATA – TRANS/PGM Codes 110 to 116 A-15
Numbering Plan Type (TRANS/PGM 110) – – – – – – – – – – – – A-15
System Numbering Plan (TRANS/PGM 111) – – – – – – – – – – A-15
Flexible Station Number (TRANS/PGM 112) – – – – – – – – – – A-16
FEATURE NUMBERING PLAN (TRANS/PGM 113) – – – – – – – A-17
CO Group Access Code (TRANS/PGM 114) – – – – – – – – – – A-21
Station Group Number (TRANS/PGM 115) – – – – – – – – – – – A-22
Release 1.7 April 2012
Contents TOC-10
MBX IP Description / Operations & Programming Guide
ACD Group Number (TRANS/PGM 118) – – – – – – – – – – – – A-22
STATION DATA – TRANS/PGM Codes 120-152 – – – – – – – – – – A-23
Station Type (TRANS/PGM 120) – – – – – – – – – – – – – – – – – – A-23
Station Port Attributes (TRANS/PGM 121-124) – – – – – – – – A-24
Station Flexible Button Assignment (TRANS/PGM 126) – – A-29
Station Number Information (TRANS/PGM 130) – – – – – – – A-31
Station Number Attributes – TRANS/PGM 131-135 – – – – – A-31
Station Class of Service (TRANS/PGM 137) – – – – – – – – – – A-37
Station Auto Attributes (TRANS/PGM 138) – – – – – – – – – – – A-38
Station Preset Call Forward (TRANS/PGM 142) – – – – – – – A-39
Station Call Forward (TRANS/PGM 143) – – – – – – – – – – – – A-40
Station VMIB Attribute (TRANS/PGM 145) – – – – – – – – – – – A-40
Station Mobile Phone Attribute (TRANS/PGM 146) – – – – – A-42
CO/IP Group Access (TRANS/PGM 150) – – – – – – – – – – – – A-43
Internal Page Group Access (TRANS/PGM 151) – – – – – – – A-43
Command Group Access (TRANS/PGM 152) – – – – – – – – – A-44
CO LINE DATA – TRANS/PGM 160-181 – – – – – – – – – – – – – – – A-44
CO Attribute I, II, III – TRANS/PGM 160-162 – – – – – – – – – – A-44
CO CID Attributes (TRANS/PGM 163) – – – – – – – – – – – – – – A-48
CO Incoming Attribute I, II – TRANS/PGM 165-166 – – – – – A-48
CO Ring Assignment (TRANS/PGM 167) – – – – – – – – – – – – A-51
Incoming CO Normal/DISA Attributes (TRANS/PGM 168) A-52
CO Incoming Alternate Destination (TRANS/PGM 169) – – A-53
CO Outgoing Attributes I (TRANS/PGM 170) – – – – – – – – – A-54
CO Outgoing Attributes II (TRANS/PGM 171) – – – – – – – – – A-57
CO Outgoing Alternate Destination (TRANS/PGM 173) – – A-57
CO Outgoing Inter-Digit Timer (TRANS/PGM 174) – – – – – A-58
CO DTMF Sending Delay Timer (TRANS/PGM 175) – – – – A-59
CO COS Assignment (TRANS/PGM 177) – – – – – – – – – – – – A-60
CO to CO Transfer Attributes (TRANS/PGM 179) – – – – – – A-60
CO Group Access Code Attribute (TRANS/PGM 180) – – – A-61
Alternate Ring Assignment (TRANS/PGM 181) – – – – – – – – A-63
SYSTEM GROUP DATA – TRANS/PGM 200-215 – – – – – – – – – A-63
Release 1.7 April 2012
Contents TOC-11
MBX IP Description / Operations & Programming Guide
Station Group (TRANS/PGM 200) – – – – – – – – – – – – – – – – – A-64
Station Group Greeting/Queuing Attributes (TRANS/PGM 201) –
A-65
Station Group Attributes (TRANS/PGM 202) – – – – – – – – – – A-68
Voice Mail Group Attributes (TRANS/PGM 203) – – – – – – – – A-69
Pick Up Group (TRANS/PGM 204) – – – – – – – – – – – – – – – – – A-70
Page Group (TRANS/PGM 205) – – – – – – – – – – – – – – – – – – – A-71 Vertical MBX IP
Command Call Group (TRANS/PGM 206) – – – – – – – – – – – – A-72
PTT Group (TRANS/PGM 208) – – – – – – – – – – – – – – – – – – – A-73
Interphone Group (TRANS/PGM 209) – – – – – – – – – – – – – – – A-73
Pilot Hunt Group (TRANS/PGM 210) – – – – – – – – – – – – – – – A-74
Pilot Hunt Group Forward Attribute (TRANS/PGM 211) – – A-75
ACD Group (TRANS/PGM 212) – – – – – – – – – – – – – – – – – – – A-76
ACD Group Attribute I (TRANS/PGM 213) – – – – – – – – – – – – A-77
ACD Group Attribute II (TRANS/PGM 214) – – – – – – – – – – – A-79
ACD Group Announcement (TRANS/PGM 215) – – – – – – – – A-81
SYSTEM DATA – TRANS/PGM 220-242 – – – – – – – – – – – – – – – A-82
System Timers I (TRANS/PGM 220) – – – – – – – – – – – – – – – – A-83
System Timers II (TRANS/PGM 221) – – – – – – – – – – – – – – – A-84
System Timers II (TRANS/PGM 222) – – – – – – – – – – – – – – – A-84
System Attributes (TRANS/PGM 223) – – – – – – – – – – – – – – – A-85
System Password (TRANS/PGM 226) – – – – – – – – – – – – – – A-86
Alarm Attributes (TRANS/PGM 227) – – – – – – – – – – – – – – – – A-87
External Control Contacts (TRANS/PGM 228) – – – – – – – – – A-87
Music Sources (TRANS/PGM 229) – – – – – – – – – – – – – – – – – A-88
RS-232 Port Settings (TRANS/PGM 230) – – – – – – – – – – – – A-89
Serial Port Function Selections (TRANS/PGM 231) – – – – – A-90
SMDR Attributes (TRANS/PGM 232) – – – – – – – – – – – – – – – A-91
System Date, Time (TRANS/PGM 233) – – – – – – – – – – – – – – A-94
Button LED Flash Rate (TRANS/PGM 234) – – – – – – – – – – – A-95
ISDN PPP Web Admin Attributes (TRANS/PGM 235) – – – – A-99
Mobile Attributes (TRANS/PGM 236) – – – – – – – – – – – – – – A-100
One Digit Service Attributes (TRANS/PGM 237) – – – – – – A-101
Release 1.7 April 2012
Contents TOC-12
MBX IP Description / Operations & Programming Guide
Dummy Dial Tone Digit (TRANS/PGM 240) – – – – – – – – – – A-101
Executive/Secretary Assign (TRANS/PGM 241) – – – – – – – A-102
Executive-Executive Access (TRANS/PGM 242) – – – – – – – A-103
TABLES DATA – TRANS/PGM 250-269 – – – – – – – – – – – – – – – – A-103
Toll Tables (TRANS/PGM 250) – – – – – – – – – – – – – – – – – – – A-103
Digit Conversion Tables (TRANS/PGM 251) – – – – – – – – – – A-104
Digit Conversion Options (TRANS/PGM 252) – – – – – – – – – A-106
Time Table Attributes (TRANS/PGM 253) – – – – – – – – – – – – A-107
Weekly Time Table (TRANS/PGM 254) – – – – – – – – – – – – – A-108
LCR Time Table Attributes (TRANS/PGM 255) – – – – – – – – A-109
Holiday Time Table (TRANS/PGM 256) – – – – – – – – – – – – – A-110
System Speed Table (TRANS/PGM 257) – – – – – – – – – – – – A-110
Emergency Code Table Attributes (TRANS/PGM 258) – – – A-111
Announcement Table (TRANS/PGM 259) – – – – – – – – – – – – A-111
Customer Call Routing Table (TRANS/PGM 260) – – – – – – A-112
Customer Call Routing Table (TRANS/PGM 262) – – – – – – A-113
CLI Conversion Table (TRANS/PGM 263) – – – – – – – – – – – A-114
CLI Conversion Table (TRANS/PGM 264) – – – – – – – – – – – A-114
Ring Table (TRANS/PGM 265) – – – – – – – – – – – – – – – – – – – A-115
Ring Freq/Cadence Table (TRANS/PGM 266) – – – – – – – – A-116
Voice Mail Dialing Table (TRANS/PGM 269) – – – – – – – – – – A-116
TENANTS DATA – TRANS/PGM 270-290 – – – – – – – – – – – – – – A-117
Attendant Group – TRANS/PGM 270-272 – – – – – – – – – – – – A-118
Night Attendant Group – TRANS/PGM 275-277 – – – – – – – – A-123
Tenant Attributes – TRANS/PGM 280-281 – – – – – – – – – – – A-127
Tenant Group Access (TRANS/PGM 283) – – – – – – – – – – – A-130
CO Call Restriction – TRANS/PGM 284-285 – – – – – – – – – – A-130
Call Prefix Table – TRANS/PGM 286-288 – – – – – – – – – – – – A-132
Tenant Tone Table (TRANS/PGM 290) – – – – – – – – – – – – – A-133
BOARD DATA – TRANS/PGM 300-310 – – – – – – – – – – – – – – – – A-138
ISDN Board Attribute (TRANS/PGM 300) – – – – – – – – – – – – A-138
ISDN Board – Clock Priority (TRANS/PGM 301) – – – – – – – A-139
IPP Board Attribute (TRANS/PGM 305) – – – – – – – – – – – – – A-140
Release 1.7 April 2012
Contents TOC-13
MBX IP Description / Operations & Programming Guide
Reset Board (TRANS/PGM 310) – – – – – – – – – – – – – – – – – A-140
NETWORKING DATA – TRANS/PGM 320-321 – – – – – – – – – – A-141
Net Basic Attribute (TRANS/PGM 320) – – – – – – – – – – – – – A-141
Net Numbering Plan Table (TRANS/PGM 321) – – – – – – – A-142
TNET, CENTRALIZED NETWORKING – TRANS/PGM 330-335 – – –
A-143 Vertical MBX IP
TNET Basic Attributes (TRANS/PGM 330) – – – – – – – – – – A-143
TNET CM Attributes (TRANS/PGM 331) – – – – – – – – – – – – A-143
FoPSTN Attributes (TRANS/PGM 333) – – – – – – – – – – – – – A-144
Board TNET Attributes (TRANS/PGM 334) – – – – – – – – – – A-145
IP Phone TNET Attributes (TRANS/PGM 335) – – – – – – – – A-145
H.323 DATA – TRANS/PGM 360-363 – – – – – – – – – – – – – – – – – A-146
H.323 Routing Attributes (TRANS/PGM 360) – – – – – – – – – A-146
H.323 Call Setup Info (TRANS/PGM 361) – – – – – – – – – – – A-146
H.323 Incoming Attributes (TRANS/PGM 362) – – – – – – – – A-147
GK Setup Info (TRANS/PGM 363) – – – – – – – – – – – – – – – – A-148
GAIN & CADENCE CONTROL – TRANS/PGM 400-440 – – – A-149
DKT RX Gain (TRANS/PGM 400) – – – – – – – – – – – – – – – – – A-149
SLT RX Gain (TRANS/PGM 401) – – – – – – – – – – – – – – – – – A-149
DECT RX Gain (TRANS/PGM 402) – – – – – – – – – – – – – – – A-150
IP-Phone RX Gain (TRANS/PGM 403) – – – – – – – – – – – – – A-150
Analog CO RX Gain (TRANS/PGM 404) – – – – – – – – – – – – A-151
Digital CO RX Gain (TRANS/PGM 405) – – – – – – – – – – – – A-152
VMIB RX Gain (TRANS/PGM 406) – – – – – – – – – – – – – – – – A-152
External Page RX Gain (TRANS/PGM 407) – – – – – – – – – – A-153
DSP RX Gain (TRANS/PGM 415) – – – – – – – – – – – – – – – – A-154
RTP RX Gain (TRANS/PGM 420-426) – – – – – – – – – – – – – A-154
RTP RX Gain (TRANS/PGM 430-436) – – – – – – – – – – – – – A-157
SLT Ring Cadence (TRANS/PGM 440) – – – – – – – – – – – – – A-160
ACNR Tone Cadence (TRANS/PGM 441) – – – – – – – – – – – A-162
DB INITIALIZATION (TRANS/PGM 499) – – – – – – – – – – – – – – A-162
This feature is not available at this time …
Release 1.7 April 2012
Contents TOC-14
MBX IP Description / Operations & Programming Guide
Appendix B Hotel Management
– – – – – – – – – – – – – – – – – – – – – – – – System Capacity and License B-1
Hotel Service Type – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-3
Multiple Front Desks – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-7
Check In – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-7 Vertical MBX IP
Check Out – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-9
Call Barring – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-11
CO Call Barring (Room Cut) – – – – – – – – – – – – – – – – – – – – – B-11
ICM Call Barring – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-12
One-Time CO Call Use – – – – – – – – – – – – – – – – – – – – – – – – – B-13
Room Setting – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-14
Wake-Up Registration/Cancellation – – – – – – – – – – – – – – – – B-14
Do No Disturb Registration/Cancellation – – – – – – – – – – – – – B-17
Message Wait Registration/Cancellation – – – – – – – – – – – – – B-18
Bath Alarm – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-20
Register/Change Authorization Code – – – – – – – – – – – – – – – B-21
Register/Change Prepaid Money – – – – – – – – – – – – – – – – – – B-22
Room Swapping – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-23
Maid Status – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-23
Room Charge/Status Print – – – – – – – – – – – – – – – – – – – – – – – – – B-25
Room Charge Display/Print – – – – – – – – – – – – – – – – – – – – – – B-25
Print Room Status through RS-232C – – – – – – – – – – – – – – – B-29
Deleting Service Station’s SMDR Record – – – – – – – – – – – – B-30
Room Rate – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-30
Room Rate Register/Assign – – – – – – – – – – – – – – – – – – – – – B-30
Fee For Part Time – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-31
Register Bar and Mini-bar Charge – – – – – – – – – – – – – – – – – B-34
Call Rate – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-36
Call Charge Rate Register/Assign – – – – – – – – – – – – – – – – – B-36
Register Hotel Name – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-38
Set Call Forward – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-38
Additional Tax Fields – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-39
Release 1.7 April 2012
Contents TOC-15
MBX IP Description / Operations & Programming Guide
Guest Name/Info Display – – – – – – – – – – – – – – – – – – – – – – – – – – B-40
Dial One Digit Service – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-40
Room Monitor / Baby Listening – – – – – – – – – – – – – – – – – – – – – – B-41
Call Answer Recognition (not available in U.S.) – – – – – – – – – – – B-42
Form Feed Button – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-44
VIP Guest Call – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – B-44
VIP Guest Wake-Up Call – – – – – – – – – – – – – – – – – – – – – – – – – – – B-45
Fidelio Hotel Feature (optional with license) – – – – – – – – – – – – – B-46 Vertical MBX IP
Appendix C Quick Reference
DATABASE INDEX – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – C-1
DEFAULT NUMBERING PLAN – – – – – – – – – – – – – – – – – – – – – – – C-8
FIXED FUNCTION/USER PROGRAM CODES – – – – – – – – – – – C-17
DEFAULT VALUES – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – C-21
USER ENTRY GUIDES – – – – – – – – – – – – – – – – – – – – – – – – – – C-105
Alphanumeric Entry Chart – – – – – – – – – – – – – – – – – – – – – – C-105
Alternate Alphanumeric Entry Chart – – – – – – – – – – – – – – – C-106
Index
Release 1.7 April 2012
Contents TOC-16
Release 1.7
MBX IP Description / Operations & Programming Guide
April 2012
Manual Layout 1-1
Chapter 1: Introduction
MBX IP Description / Operations & Programming Guide
Chapter 1
Introduction
This chapter describes the manual and provides a table that shows the system capacities
available in the MBX IP System Software.
Manual Layout
Organization
Features are arranged alphabetically in seven different major groupings that follow two basic
chapters (1 – Introduction) and (2 – Directory Number):
3) System features
4) Intercom features
5) CO/IP features
6) Digital Phone features
7) Attendant features
8) Single Line Telephone features
9) SIP features
This book also includes three appendices that contain specific information: System
Programming tables (Appendix A), Hotel Management (Appendix B), and Quick Reference
tables (Appendix C).
Feature Information
Each section is an alphabetical listing of features with the description and operation of each.
The structure is divided into 6 parts when they apply:
• The description below the chapter title explains the nature of those features.
• CONDITIONS: explains known interactions and constraints related to the feature.
• OPERATIONS: gives detailed step-by-step operation of the feature for Digital Phones Vertical MBX IP
and SLTs.
• PROGRAMMING: lists database entries that may be required for proper feature
operation.
• RELATED FEATURES: lists related information to aid in understanding the feature.
• HARDWARE: lists hardware required for proper feature operation.
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System Capacities 1-2
Chapter 1: Introduction
MBX IP Description / Operations & Programming Guide
System Capacities
The MBX IP Series is available in the configurations shown in the table below:
SYSTEM CAPACITY CHART
Items MBX IP-100 MBX IP-300
Rack No. 2 3
Slot No. per Rack 6 6
Total Port (Extension + CO line) 200 414 (if IP Phone/DECT
Cordless phone not included)
Number of extension Port 120 324
Number of extension 180 (Ext 120 + DN 60) 648 (Ext 324 + DN 324)
Number of CO Line 80 240
Number of Tenant Group 5 9
Numbering Plan Extension: 8 Digits Extension: 8 Digits
Feature: 8 Digits Feature: 8 Digits
Trunk: 8 Digits Trunk: 8 Digits
Attendant 5/Tenant 5/Tenant
DSS/BLF Console 5 5
Conference Members 3 Groups/13 Members 3 Groups/13 Members
Internal Page Zone 15 30
System Speed Dial 1000 2000
(32 digits) (32 digits)
Station Speed Dial 50 (32 digits) 50 (32 digits)
Call Log (Outgoing/Incoming/Missed Call) 100 (32 digits) (Not protected) 100 (32 digits) (Not protected)
Save Number Redial(SNR) 1 (32 digits) 1 (32 digits)
Number of SMDR Records 5000 5000
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System Capacities 1-3
Chapter 1: Introduction
MBX IP Description / Operations & Programming Guide
Authorization Code Max. 12 Digits
180: Extension Vertical MBX IP
400: System
Max. 12 Digits
648: Extension
800: System
CO Group No 24 72
Station Group 50 member/Group) 50 member/Group
Pickup Group 20 (100 member/Group) 50 (100 member/Group)
Command Call Group 10 (12 member + 1
initiator/Group)
10 (12 member + 1 initiator
/Group)
Interphone Group 10 (10 member/Group) 10 (10 member/Group)
Page Group 15 (50 member/Group) 30 (50 member/Group)
PTT Group 10 (50 member/Group) 10 (50 member/Group)
Conference Room 9 9
Number of Hot Desk Agent 60 324
Station Name Information 16 Characters 16 Characters
Digit Restriction COS: 16 COS: 16
Allow/Deny Entry per COS: 100 Allow/Deny Entry per COS: 100
Max. Digit: 16 Max. Digit: 16
Digit Translation Table No: 5 Table No: 5
Number of Digit: 16 Number of Digit: 16
300 per 1 table 300 per 1 table
SYSTEM CAPACITY CHART
Items MBX IP-100 MBX IP-300
Release 1.7 April 2012
Phones & Consoles Supported 1-4
Chapter 1: Introduction
MBX IP Description / Operations & Programming Guide
Phones & Consoles Supported
These are the phone models supported by the MBX IP systems:
• 5000-series SIP Phones
• DECT Cordless Phones
• Edge 700
– 8/24-Button Digital Phones
• Edge 8000
– 8012/8024 IP Phones
– 8312/8324 IP Phones
• SBX IP
– 8/24-Button Digital Phones
• STS
– 24-Buton Digital Phones
• Triad & infinite
– 8/12/24-Button Digital Phones
• Vodavi/Uniphone
– 8/30-Button-Digital Phones
• CONSOLES
– Edge 100: 12/24/DSS Consoles
(The SHIFT button does not function on all phone types.)
– IBX 24/48/64 DSS Consoles
(The SHFT function does not operate on the DSS consoles.)
Release 1.7 April 2012
2-1
Chapter 2: Directory Number (DN)
MBX IP Description / Operations & Programming Guide
Chapter 2
Directory Number (DN)
Directory Number (DN) is the telephone number for internal users, which can be used
exclusively by only one station or can be shared by multiple stations.
Terms
TYPES OF DN
• SADN-NORMAL : Single-Assign Directory Number (SADN) that can be used by only one station.
• SADN-HOTDESK : Single-Assign Directory Number (SADN) for Hot Desk Usage.
• MADN: Multi-Assign Directory Number (MADN) that can be used by one or multiple stations.
CATEGORY OF DN
• My DN is assigned on flexible button 1 by default. It can be moved to a different flexible button but
cannot be deleted.
• My-DN (M-DN): each station must have at least one unique number that cannot be used by another
station (minimum requirement, automatically assigned by board configuration). Otherwise, it is not
possible to make outgoing calls or receive incoming calls.My DN is assigned on flexible button 1 by
default. It can be moved to a different flexible button but cannot be deleted.
• Sub-DN (S-DN): station can have more numbers but M-DN. All numbers except M-DN are called
S-DN.
NOTE: S-DN can be shared by other stations if it is MADN type.
PRIME DN Vertical MBX IP
• If multiple numbers are used by a station, one DN can be selected to have higher priority over
others. When only one number exists, it becomes P-DN, which will be seized first for outgoing calls,
answered first if there’s are multiple incoming calls, and used for idle status display for DND,
Forward, Absent Message and so on that can be set independently for each DN.
RELATED PROGRAMMING
System Data
Numbering Plan, Station Number (TRANS/PGM 112) … see details on page A-16
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Chapter 2: Directory Number (DN)
MBX IP Description / Operations & Programming Guide
Station Data
Station Number Type (TRANS/PGM 130 – Flex 1) … see details on page A-31
MADN Member (TRANS/PGM 130 – Flex 2) … see details on page A-31
Prime Number Button (TRANS/PGM 123 – Flex 1) … see details on page A-26
Basic Features
To use DN features, or to receive incoming calls or make outgoing calls, DN must be
programmed on a Flex button, except in the case of an analog phone (does not have flex
buttons). One DN is stored in each station by default, which is M-DN. If there is no DN button
at all, it is not possible to call a number or get a call from others.
Making Calls
When making outgoing calls, a Station User can select a DN number either by pressing
the appropriate DN flex button, by going off-hook using the handset, or by dialing while the
phone is on-hook.
P-DN is seized automatically if the DN button is not explicitly pressed as in the case of
going off-hook or on-hook dialing. However, if the P-DN is busy at that time (P-DN can be
shared by other stations), the first idle DN button is selected in the order of button number
(button 1 first, button 2 second, etc.).
Once a DN is selected for an outgoing call, the tenant group number, calling station
number, CLI, COS and other DN-related information are applied for the duration of the
call. For example, if a different DN is selected for two outgoing calls, it is possible to have
different tenant groups or COS for each call.
Receiving Calls
A physical station can receive additional calls showing on DN buttons, or through other
available DN numbers that are stored in that station, even while on a call. However, if the
DN is in use, it is not possible to receive a call through that DN number.
TRANS/PGM 123 BTN RANGE DEFAULT
PRIME NUMBER BTN — among My-DN and several Sub-DNs
which are assigned to station flex buttons, determines the
first-seized DN when the user initiates a call. If prime button is not
set of invalid, the system scans sequentially from flexible button 1
to flexible Button 48 and take the unused and valid flexible button
as prime button NOTE: DN buttons of associated DSS box cannot
be a prime number button.
1 01-48 01
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Chapter 2: Directory Number (DN)
MBX IP Description / Operations & Programming Guide
NOTE: the status of a physical station and each DN is maintained independantly.
If the Station is idle, the normal ring will be provided. Otherwise, off-hook signaling is
activated. The Station User can answer an incoming call by pressing the flashing DN flex
button, or by going off-hook without selecting a DN flex button. If there are multiple
incoming calls at the same time, going off-hook allows the user to seize P-DN if it is
ringing, or to seize first ringing DN in the order of button number (btn 1 first, btn 2 second).
Even when there are incoming calls at a station, the User can make an outgoing call by
pressing an idle DN button and dialing the called party number.
P-DN (PrimeDN) Feature
P-DN is automatically seized first when a station user goes off-hook or dials while on-hook
when receiving or making calls. P-DN can be either M-DN or S-DN. If P-DN is not
assigned explicitly, the first DN button becomes P-DN in the order of button number.
The same DN can be used as P-DN for multiple stations. If the state of shared P-DN is
changed in this case, the status of P-DN will be updated to all the stations that have the
shared P-DN. For example, DND, call forward, and other DN-based status notifications
will be displayed at all same DN-programmed stations.
LED of DN Button
LED states of DN buttons are as follows:
• Green ON: DN being used by my station
• Red ON: DN being used by another station
• Amber flash: Held DN
• Green Flash: Ringing DN
• Red Flash: DN in DND status or DN in Call Forward
DN Tenant Group/COS
Each DN can be programmed with its own Tenant group or COS information. So, Tenant
group and COS can be different for each call depending on the DN used for the calls.
If a station has DN buttons with different tenant groups, the station can make and receive
calls using the different tenant groups.
Additionally, if the DN buttons have different COS, a station can have different COS
according to the DN button selected.
Branch Line
When a station is using a MADN-type DN, other stations cannot access the same DN.
However, if a branch line option is set to the DN, another Station can access the busy DN
interrupting its call and establishing a conference call for all users.
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Chapter 2: Directory Number (DN)
MBX IP Description / Operations & Programming Guide
Incoming Ring Option
When multiple stations have the same DN button, each station can have a different ring
delay option.
• Immediate Ring: Ring signal is sent to station with no delay.
• Delayed Ring: Ring signal is sent to station after the programmed delay.
• No ring: Ring signal is not sent to station, but only LED flashes.
When the DN receives an incoming call, the DN button LED will flash Red regardless of
the ring delay option. However, the LCD of a station modified to display the incoming call
after it receives a ring signal can be automatically answered just by going off-hook.
However, before the station receives a ring signal, the incoming DN call cannot be
answered automatically by going off-hook, but the station user should press the flashing
DN button manually.
Access Option
When a station has multiple DN buttons, each DN button can have a different access
option.
• All Call: No restriction.
• Dial After Seizure: No restriction about incoming ringing, but when making outgoing
calls with this button, user should seize the DN by pressing this button even if this
button is assigned to prime number button.
• Incoming Only: Outgoing call is not possible with this button.
When there is incoming call to a DN, the DN button LED will flash in red color regardless
of the ring delay option. However, the LCD of station is changed to display the incoming
call after it receives ring signal and the call can be answered automatically just by going
off-hook. However, before the station receives ring signal, the incoming DN call cannot be
answered automatically by going off-hook, but the station user should press the flashing
DN button manually.
Release 1.7 April 2012
Account Code 3-1
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Chapter 3
System Features
This chapter provides detailed information covering description and operation of the numerous
features available in the MBX IP System Software.
Account Code
Station users may enter a non-verified variable length (up to 12 digits) identifier for tracking
specific calls. The identifier or “Account Code” is output as part of the Station Message Detail
Record (SMDR) for the call.
CONDITIONS
– If an Authorization Code is entered as the Account Code, the SMDR record will show
the station number or the bin number for a System Authorization Code rather than the
user entered Authorization Code for security purposes.
OPERATION
Digital Phone
To assign a Flex button for {ACCOUNT CODE} operation:
Press [TRANS/PGM] + {FLEX} + Button Feature Type (1) + {Account Code Feature Code}
+ {Account Code} + * + [HOLD/SAVE]
To enter an Account Code using an {ACCOUNT CODE} button prior to placing a call when
account code is not entered in the button:
1. Lift the handset
2. Press the {account code} button.
3. Dial the Account Code (1 to 12 digits).
4. Press *; Intercom dial tone is heard.
5. Place the CO/IP call as normal.
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Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Using the programmed {ACCOUNT CODE} button prior to making a call:
1. Lift the handset.
2. Press the {account code} button; Intercom dial tone is heard.
3. Place the CO/IP call as normal.
Using an {ACCOUNT CODE} button during a call:
1. Press the {account code} button; CO line is held and the station hears dial tone.
2. Dial the Account Code (1 to 12 digits).
3. Press *; Station is re-connected with CO line.
Single Line Phone
To enter an Account Code prior to placing a call:
1. Lift the handset.
2. Dial the {Account Code Feature Code}.
3. Dial the Account Code (1 to 12 digits).
4. Press *.
5. Place the CO/IP call as normal.
To enter an Account Code during a call:
1. Press for Hook-switch.
2. Dial {Account Code Feature Code}
3. Dial the Account Code (1 to 12 digits).
4. Press *.
ADMIN PROGRAMMING
Numbering
Feature Numbering Plan (TRANS/PGM 113) … page A-17
RELATED FEATURES
Authorization Codes (Password) … see page 3-5
Station Message Detail Recording (SMDR) … see page 3-187
Station Flexible Buttons … see page 6-21
Release 1.7 April 2012
Alarm Signal/Door Bell 3-3
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Alarm Signal/Door Bell
The system can be configured to recognize the status of an external contact (normally open or
closed). The system will signal the assigned station when the contact activates. This capability
is commonly employed to provide remote Alarm or Door Bell signals to the user.
A station receives the Alarm Signal, either as a single tone burst repeated at 1-minute intervals
or a continuous tone. The Alarm Signal may be terminated at the User’s phone by dialing the
Alarm Stop code, or pressing the {ALARM STOP} button if assigned. To rearm the Alarm
function, the alarm condition must be cleared and the Alarm signal terminated.
When used as a Door Bell, assigned stations receive an Alarm Signal each time the external
contact is activated; reset is not required.
CONDITIONS
– The Alarm contacts must be “dry”, no voltage or current source connected.
– A station with LCD assigned to receive Alarm/Door Bell signals will show “ALARM” as
appropriate.
– If alarm is active during station busy, mute ring will be served to assigned station, and
then after conversation, when station go to idle, the alarm signal will be sent to
assigned station again.
– Assigned stations can be changed using Alarm Assign. (TRANS/PGM121-Flex12)
– Only Stations assigned with Alarm ring can terminate the alarm signal.
– IP Phone and normal digital Phone stations can be assigned as alarm stations.
– In signal mode, station will return alarm ringing again if an assigned station user does
not reset the alarm signal prior to the station returning to idle.
– When the alarm is ringing, the alarm signal must be reset so phone operation will be
fully functional (fixed or flex buttons do not operate and the user cannot hear the dial
tone during alarm ringing).
OPERATION
System
At detection of contact operation, the Alarm/Door Bell signal is sent to assigned station.
Digital Phone
To assign a Flex button as an {ALARM STOP} button:
Press [TRANS/PGM/] + {FLEX} + Button Feature Type(1) + {Sys Alarm Reset Feature
Code} + [HOLD/SAVE]
Release 1.7 April 2012
Alarm Signal/Door Bell 3-4
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
To terminate an Alarm Signal while idle:
Dial the {Sys Alarm Reset Feature Code}; a confirmation tone is received and the Alarm
Signal is terminated.
OR
Press the programmed {ALARM STOP} Flex button.
NOTE: If the alarm condition is cleared, the system will automatically rearm the alarm
monitoring.
ADMIN PROGRAMMING
Station Data
Alarm (TRANS/PGM 121 – FLEX12) … see details on page A-24
System
Alarm (TRANS/PGM 121 – FLEX12) … see details on page A-87
RELATED FEATURES
Door Open … see page 3-79
HARDWARE
Digital Phone
External contact connected to Alarm input of MPB, refer to MBX IP Hardware &
Installation Manual.
TRANS/PGM 121 BTN RANGE DEFAULT
ALARM — enable to receive system alarm signal. 12 1-3 1
TRANS/PGM 227 BTN RANGE DEFAULT
ALARM ENABLE — enables the external contact monitoring circuitry. 1 0: Off
1: On
Off
ALARM CONTACT TYPE — establishes the contact state that will
activate the Alarm, close or open.
2 0: Open
1:Close
Open
ALARM MODE — the contact can be designated to function as a
doorbell instead of an alarm.
3 0: Bell
1: Alarm
Alarm
ALARM SIGNAL MODE — the assigned stations will receive a
Repeating signal or single burst (ONCE) of the alarm tone.
4 0: Once
1: Repeat
Repeat
Release 1.7 April 2012
Authorization Codes (Password) 3-5
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Authorization Codes (Password)
An Authorization Code is tied to a DN, and provides a means to control access to Walking COS,
or DISA and may be required for outgoing CO/IP Lines based on the configuration of the
database. When users dial a valid Authorization Code, the system invokes the Station COS.
The Station Authorization Code includes the associated station number and the assigned code.
A Station Authorization Code is specifically related to a given station and intended for a single
user.
The Administrator and Attendants are permitted to assign any Authorization code including
codes for another station. Normal users may only assign the Station Authorization code for the
specific station.
CONDITIONS
– A user may enter an Authorization Code from any station to place a CO/IP call using
Walking COS.
– An Authorization code may include any dial pad digit except * and #.
OPERATION
Digital Phone
To assign a Station Authorization Code:
1. Press the [TRANS/PGM] button.
2. Dial 34 {Authorization Code Program}.
3. Dial the Authorization Code (1-12 digits).
4. Dial * or press the [HOLD/SAVE] button to save.
Single Line Phone
To assign a Station Authorization code:
1. Lift the handset.
2. Dial [SLT Program Mode Entry code}.
3. Dial Station User Program code 34.
4. Dial Authorization Code (1-12 digits).
5. Dial *.
Release 1.7 April 2012
Auto Call Release 3-6
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
System Attendant
To assign an Authorization Code:
1. Press the [TRANS/PGM] button.
2. Dial Attendant Station Program Code 033.
3. Dial station number or range of stations. If one (1) station is to be programmed, enter
that station number twice.
4. Dial the Authorization Code.
5. Press the [HOLD/SAVE] button.
ADMIN PROGRAMMING
Station Data
Password (TRANS/PGM 131 – FLEX 4) … see details on page A-32
Auto Call Release
Intercom calls (except Hands-free Ring Back) will be released automatically if the called party
does not answer during the pre-set time.
CONDITIONS
– When the handset is used to place a call, the user will receive an error tone for 30
seconds followed by 30 seconds of Howler tone and the station is placed in a fault
mode. If on-hook dialing is used, the station will receive an error tone for one (1)
second and the phone will return to idle automatically.
OPERATION
System
Auto Call Release of Intercom calls: If a station places an intercom call and the called
station does not answer in the Intercom Call Release Time, the call is terminated and the
calling user receives an error tone.
TRANS/PGM 131 BTN RANGE DEFAULT
PASSWORD — Password is employed to control access to the
system resources and facilities. Walking COS, CO/IP Group access
DISA callers and certain Call Forward types may require the input of
a valid password.
4 0: Disable
1: Enable
Disable
Release 1.7 April 2012
Automatic Pause Insertion 3-7
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
ADMIN PROGRAMMING
Table Data
System Ring Table: Normal Call Ring … use Web Admin (TRANS/PGM 265) see details
on page A-115
Howler Tone (TRANS/PGM 121 – FLEX 7)… see details on page A-24
Automatic Pause Insertion
In addition to a manually entered Pause, the system will automatically pause dialing to allow for
potential connection delays. The pause will be inserted when any of the following occur:
• Flash is encountered in a Speed Dial number.
• Pulse to Tone Switchover is encountered in a Speed Dial or Redial number.
• Connect message is received on an ISDN Line.
CONDITIONS
– An automatically inserted pause is not counted as a digit in a Speed Dial number.
– The LCD of the Digital Phone will show a “P” when a pause is encountered.
– When the System inserts a Pause, “P” indication is not shown.
OPERATION
System
The system automatically pauses dialing after an appropriate event (as listed above).
RELATED FEATURES
Auto Called Number Redial (ACNR) … see page 6-2
Last Number Redial (LNR) … see page 3-110
Dial Pulse to Tone Switchover … see page 3-62
TRANS/PGM 121 BTN RANGE DEFAULT
HOWLING TONE — sets Anonymous Call Restrict service. 7 0: Off
1: On
On
Release 1.7 April 2012
Automatic Privacy/Branch Line 3-8
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Automatic Privacy/Branch Line
Privacy is insured in all communications on the system. If desired, the customer may elect to
disable the Automatic Privacy feature, allowing an uninvited station to join in an existing
external conversation. In such a case, a conference is established. The Privacy feature
restricts the intrusion/call-wait/camp-on/OHVA at a busy station, while the Branch Line can
restrict a conference call by pressing {DN} button in use.
CONDITIONS
– With Automatic Privacy disabled, privacy is still assured on all intercom and
conference calls.
– Only one station can intrude on an active call.
– An intrusion tone can be provided to the call indicating another station has accessed
the line.
OPERATION
Digital Phone
To intrude into a call when Privacy is disabled:
Make a call to busy station and then press the appropriate code for
intrusion/call-wait/camp-on/OHVA when receiving busy tone.
To change privacy mode in conversation:
Press the {DND} button during a conversation.
To intrude in a call when Branch Line is enabled:
Press a busy (lit steady) {DN} button, the user is connected to the call with the existing
internal station user.
ADMIN PROGRAMMING
Station Data
Branch Line (TRANS/PGM 134 – FLEX 10) … see details on page A-34
TRANS/PGM 134 BTN RANGE DEFAULT
BRANCH/BRIDGE LINE — Set branch/bridge line feature.
Branch: Conference call by pressing {DN} button in use.
Bridge: Bridge call by pressing {DN} button in use.
Bridge (Softphone): Auto bridge if Phontage/UC Client’s IP bridge is
enabled.
10 0: Off
1: On
Off
Release 1.7 April 2012
Automatic Privacy/Branch Line 3-9
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Auto Privacy (TRANS/PGM 134 – FLEX 11) … see details on page A-34
System Data
Intercom Busy One-Digit Service (TRANS/PGM 237) … see details on page A-101
RELATED FEATURES
Multi-Party Voice Conference … see page 3-50
Station Flexible Buttons … see page 6-21
TRANS/PGM 134 BTN RANGE DEFAULT
AUTO PRIVACY — Enables auto privacy feature (to restrict the
intrusion/call-wait/camp-on/OHVA in busy station)
11 0: Off
1: On
Off
TRANS/PGM 237 BTN RANGE DEFAULT
STEP CALL — determines if Step Call is enabled or disabled. 1 0:Disable
1:Enable
Disable
DIGIT 1 — when accessing a busy tone, user may dial for one of
the one-touch services.
2
0: N/A
1: Call-Back
2: Camp On
3: Call Wait
4: Voice Over
5: Intrusion
6: Hunt
0: N/A
DIGIT 2 — 3
DIGIT 3 — 4
DIGIT 4 — 5
DIGIT 5 — 6
DIGIT 6 — 7
DIGIT 7 — 8
DIGIT 8 — 9
DIGIT 9 — 10
DIGIT 0 — 11
DIGIT * — 12 Call Wait
DIGIT # — 13 Voice-Over
Release 1.7 April 2012
Auto Service Mode Control 3-10
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Auto Service Mode Control
The service mode defines different ring assignments, COS and answering privileges for the
system. The service mode can be controlled automatically through definitions in the Auto Ring
Mode Selection Table, which defines the time of day for Day, Night and Timed shift modes. The
Attendant may change the system mode selection from automatic to manual.
CONDITIONS
– If the system has Holiday information and current mode is Holiday, service mode is
operated as Night mode
OPERATION
System
Operation of this feature is automatic.
ADMIN PROGRAMMING
Table Data
System Time Table (TRANS/PGM 253) … see details on page A-107
TRANS/PGM 253 BTN RANGE DEFAULT
TIME ZONE COMMENT– defines the comment of the Time
Table.
1 32 characters none
SYSTEM TIME ZONE — defines the Time Zone of the Time Table 2 0-73 0: Sys Time
DAYLIGHT SAVINGS — defines Daylight Saving Time of Time
Table.
3 On/Off Off
RING MODE — defines the ring mode of Time Table. 4 0: Day
1: Night
2: Timed
0: Day
AUTO RING MODE — defines the Auto Ring mode of the Time
Table.
5 On/Off Off
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Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Weekly Time Table (TRANS/PGM 254) … see details on page A-108
Holiday Time Table (TRANS/PGM 256) … see details on page A-110
TRANS/PGM 254 BTN RANGE DEFAULT
Monday DAY/NIGHT/TIMED ring mode start times and TIMED mode
end times.
1 0000-2359 Day: 9:00
Nite: 18:00
TDS: _-_
TDE: _-_
Tuesday DAY/NIGHT/TIMED ring mode start times and TIMED
mode end times.
2 0000-2359 Day: 9:00
Nite: 18:00
TDS: _-_
TDE: _-_
Wednesday DAY/NIGHT/TIMED ring mode start times and TIMED
mode end times.
3 0000-2359 Day: 9:00
Nite: 18:00
TDS: _-_
TDE: _-_
Thursday DAY/NIGHT/TIMED ring mode start times and TIMED
mode end times.
4 0000-2359 Day: 9:00
Nite: 18:00
TDS: _-_
TDE: _-_
Friday DAY/NIGHT/TIMED ring mode start times and TIMED mode
end times.
5 0000-2359 Day: 9:00
Nite: 18:00
TDS: _-_
TDE: _-_
Saturday DAY/NIGHT/TIMED ring mode start times and TIMED
mode end times.
6 0000-2359 Day: 9:00
Nite: 18:00
TDS: _-_
TDE: _-_
Sunday DAY/NIGHT/TIMED ring mode start times and TIMED mode
end times.
7 0000-2359 Day: 9:00
Nite: 18:00
TDS: _-_
TDE: _-_
TRANS/PGM 256 BTN RANGE DEFAULT
CALENDAR TYPE — Defines Calendar Type for Holiday Table. 1 Lunar/Gregorian Gregorian
HOLIDAY DATE — Defines Holiday Date for Holiday Table. 2 MM/DD None
Release 1.7 April 2012
Automatic System Daylight Savings Time 3-12
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
RELATED FEATURES
Direct Inward System Access (DISA) … see page 5-50
Day/Night/Timed Ring Mode … see page 7-37
CO Ring Assignment … see page 5-37
LBC (Loud Bell Control) … see page 3-116
Dialing Restrictions … see page 3-63
Automatic System Daylight Savings Time
The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled,
the system will adjust the system time forward one hour at the DST Start time and back one
hour at the DST End time. The system time is sent for display to all devices and terminals and
is the basis of the various system time-based features (Wake-up Alarm, etc.).
CONDITIONS
– The DST Start and End times are set by the Web Admin interface only.
– The interval between the DST Start and End times must be at least 7 days.
OPERATION
System
Operation of this feature is automatic.
ADMIN PROGRAMMING
System
System Time (TRANS/PGM 233 – FLEX 1) … see details on page A-94
System Date (TRANS/PGM 233 – FLEX 2) … see details on page A-94
TRANS/PGM 233 BTN RANGE DEFAULT
SYSTEM TIME/DATE — sets the system time. 1 HH:MM –
TRANS/PGM 233 BTN RANGE DEFAULT
SYSTEM TIME/DATE — sets the system date. 2 MMDDYY –
Release 1.7 April 2012
Automatic System Time Synchronization 3-13
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
DST Enable (TRANS/PGM 233 – FLEX 3) … see details on page A-94
DST Start & End Time … use Web Admin (TRANS/PGM 233)
RELATED FEATURES
Auto Service Mode Control … see page 3-10
Automatic System Time Synchronization … see page 3-13
System Clock Set … see page 7-42
Automatic System Time Synchronization
When enabled, the system automatically determines and sets the time of day employing
Network Time Protocol (NTP) or ISDN time messages. When using NTP, the system requests
and receives GMT time at ten-minute intervals from the specified NTP time server. This feature
allows the System Time to synchronize with the NTP time server automatically. If the time
deviates more than two seconds, the system clock is adjusted to match the NTP server.
When using ISDN, the system receives the time of day in ISDN messages and automatically
adjusts the time if the system time deviates from the ISDN time.
CONDITIONS
– NTP packets are expected over UDP port 123; verify the port is open and available.
– A secondary NTP server address can be defined should the first server not respond.
– If set, the system adjusts for the local time zone assigned in the system as the
Standard System Time as well as Daylight Savings Time (DST).
OPERATION
System
Operation of this feature is automatic.
TRANS/PGM 233 BTN RANGE DEFAULT
DST START TIME — the DST start time. Web
Only
See DST Table 2nd Sunday of March
at 2:00 AM
DST END TIME — the DST end time. Web
Only
See DST Table 1st Sunday of
November at 2:00 AM
Release 1.7 April 2012
Battery Back-up, Memory 3-14
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
ADMIN PROGRAMMING
System
Network Time/Date (TRANS/PGM 223 – FLEX 5) … see details on page A-85
NTP Active … use Web Admin (TRANS/PGM 233)
NTP Sever Address … use Web Admin (TRANS/PGM 233)
Standard System Time, Local Time Zone … use Web Admin (TRANS/PGM 233)
RELATED FEATURES
Auto Service Mode Control … see page 3-10
Automatic System Daylight Savings Time … see page 3-12
System Clock Set … see page 7-42
Battery Back-up, Memory
The system database is protected from power-loss by a long life (10-year) lithium dry cell
battery. Should local power fail, the battery will maintain the system memory and proper
operation of the system clock.
CONDITIONS
– The Initialization switch must be in the ON position to enable Memory Battery
Back-up. Otherwise, should power fail, the system will initialize the database on
power-up. Refer to the MBX IP Hardware and Installation Guide for more details.
– The Lithium battery is not field-replaceable.
OPERATION
System
When enabled, operation is automatic.
TRANS/PGM 223 BTN RANGE DEFAULT
NETWORK DATE/TIME USE — If set to ON, the System updates the
Date & Time with Network Date & Time when the System Date &
Time is different. Vertical MBX IP
5 0: Off
1: On
0: Off
Release 1.7 April 2012
Call Forward 3-15
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Call Forward
User may have selected incoming calls re-route to other stations (local or networked), station
groups, the VMIIB, or over a system CO/IP line (Off-Net).
The user selects the type and condition under which calls will forward by entering a Call
Forward code as follows:
• Code 0, Remote Call Forward – forwards all calls to the station, except recalls,
activated from a remote station, Call Forward, Follow-me.
• Code 1, Unconditional – all calls to the station, except recalls, are forwarded internally
or externally immediately upon receipt.
• Code 2, Busy – if the station is busy, forwards all calls, except recalls, to the selected
station.
• Code 3, No Answer – forwards all calls, except recalls, to the selected station when
the station does not answer within the No Answer timer.
• Code 4, Busy/No Answer – forwards calls if the selected station is busy or does not
answer within the No Answer timer.
CONDITIONS
– A station receiving a forwarded call can transfer the call to the forwarding station.
– A station, denied the use of Call Forward, will receive an error tone in response to
attempts to activate Call Forward.
– A forwarded intercom call will signal the receiving station in Tone Signaling mode,
regardless of the Intercom Signaling Mode at the station.
– Attempting activation of Call Forward will automatically deactivate any activated
Display Text Message (Active Call Back or Queue requests do not cancel).
– When Call Forward is active, a Station can make outgoing calls (internal or external).
– For CO/IP calls, when Call Forward is manually activated, it will override any Preset
Call Forward assigned for the station or CO/IP line
– Call Forward status is maintained in the System’s non-volatile memory for protection
from power outage. Vertical MBX IP
– Off-Net Call Forward of incoming CO/IP calls is essentially an automated DISA call,
which will establish an Unsupervised Conference; such calls are subject to the
conditions of a DISA call and Unsupervised Conference and may require entry of an
Authorization Code.
– Off-Net Forward calls are not answered until the system completes dialing of the
external call. The call, internal or external, is then connected to the Off-Premise call.
Release 1.7 April 2012
Call Forward 3-16
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
– An unlimited number of stations may be set-up in a Call Forward chain, forwarding
calls from one station to the next. However, the Call Forward service counter is
restricted by the ‘Multi-Call Forward Service Count’ attribute (tenant based).
– No Answer Forward employs the Station No Answer Forward Timer.
– The No Answer Call Forward Timer can be adjusted at the TRANS/PGM 141, FLEX 4.
– A Station should have Off-Net Forward access privilege to assign a CO Access code
and External Phone number to the forward destination.
OPERATION
Digital Phone
To activate Call Forward, Unconditional or Busy/No Answer:
1. Lift the handset or press the [SPEAKER] button to receive a dial tone.
2. Press the [FWD] button.
3. Dial 1-4 {Forward Code} as appropriate.
4. Dial the station or station group to receive calls.
OR
5. Dial CO Group Access code and desired external phone number.
6. Press the [HOLD/SAVE] button to save.
7. Replace the handset, return to idle.
To activate Call Forward, Remote (Follow-me):
1. Lift the handset or press [SPEAKER] button to receive Dial tone.
2. Press the [FWD] button.
3. Dial 0 {Call Forward code}.
4. Dial the Station’s Authorization Code (Station number + password),
5. Dial 1-4 {Forward condition}.
6. Dial the destination station or station group. OR Dial CO Group Access code and
desired external phone number.
7. Press [HOLD/SAVE] button to save.
8. Replace the handset, return to idle.
To deactivate Call Forward:
Press flashing [FWD] button, Call Forward will deactivate; [FWD] LED button is turned
OFF. Vertical MBX IP
Release 1.7 April 2012
Call Forward 3-17
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Single Line Phone
To activate Call Forward, Unconditional, Busy/No-Answer:
1. Lift the handset to receive Dial tone.
2. Dial {Call Forward feature code}
3. Dial 1-4 (Call Forward code) as desired.
4. Dial station or station group to receive calls. OR Dial the CO Group Access code and
the desired external phone number.
5. Press hook-switch to save.
6. Replace the handset, return to idle.
To activate Call Forward, Remote (Follow-me):
1. Lift the handset.
2. Dial {Call Forward code}.
3. Dial 0 {Remote Forward code}.
4. Enter the Station number {Station Authorization Code} +Password.
5. Dial 0 {Remote Forward condition}.
6. Dial the destination station or station group.
OR
Dial CO Group Access code and desired external phone number.
7. Press hook-switch to save.
8. Replace handset return to idle.
To deactivate the Call forward
1. Lift the handset to receive a stutter Dial tone.
2. Dial {Call Forward feature code}, as desired.
3. Dial ‘#’ to cancel Call Forward.
Release 1.7 April 2012
Call Forward 3-18
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
ADMIN PROGRAMMING
Station Data
Call Forward Access (TRANS/PGM 132 FLEX 2) … see details on page A-33
OffNet Call Forward Access (TRANS/PGM 132 FLEX 3) … see details on page A-33
Call Forward Assignment (TRANS/PGM 143) … see details on page A-40
TRANS/PGM 132 BTN RANGE DEFAULT
CALL FORWARD ACCESS — enables Call Forward to be activated
by the station.
2 0: Disable
1: Enable
Enable
TRANS/PGM 132 BTN RANGE DEFAULT
OFFNET CALL FORWARD ACCESS — a station must be allowed Off
Net Fwd to forward external incoming calls outside the system or
otherwise establish a CO-to-CO connection.
3 0: Disable
1: Enable
Enable
TRANS/PGM 143 BTN RANGE DEFAULT
FORWARD TYPE — specify call forward type. 1 0: Not Assigned
1: Unconditional
2: Busy
3: No Answer
4: Busy or No Answer
Not Assigned
FORWARD NUMBER — specify Call Forward
Destination by entering dial digits.
2 Max 32 digits –
FORWARD APPLY TIME — specify Call Forward
Applying Time.
3 0: All
1: Day
2: Night
3: Timed
All
CALL FORWARD NO ANSWER TIMER — if the station
does not respond during the ‘CFW NO ANS TMR’ timer,
the call is forwarded to Call Forward Destination.
4 ( 0-600) sec 15 sec
FORWARD DISPLAY — enables the Forward Display
Option to check forward information in idle state.
5 0: Off
1: On
On
Release 1.7 April 2012
Call Forward, Pilot Hunt 3-19
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Tenant Data
Multi-Call Forward Service Center … see page A-128
RELATED FEATURES
Station Authorization Code … see page 3-5
DND … see page 3-77
Dialing Restriction … see page 3-63
Station Group … see page 3-154
Intercom Signaling Mode … see page 6-11
Call Forward, Preset … see page 3-22
Call Forward, Pilot Hunt
User may have selected incoming calls in his group to re-route to other stations (local or
networked), station groups, or VMIIB. The user selects the type and condition under which calls
will forward by entering a Call Forward code as follows:
Code 1, Unconditional – all calls to the station, except recalls, are forwarded internally or
externally immediately upon receipt.
Code 2, Busy – if the station is busy, forwards all calls, except recalls, to the selected
station.
Code 3, No Answer – forwards all calls, except recalls, to the selected station when the
station does not answer within the No Answer timer.
Code 4, Busy/No Answer – forwards calls if the selected station is busy or does not
answer within the No Answer timer.
CONDITIONS
– Station Call Forward has higher priority than Pilot Hunt Call Forward.
– To assign Pilot Hunt Call forward, the Station should be a member of the Pilot Hunt
Group.
– An external number cannot be assigned to a Pilot Hunt Forward destination.
– If a station assigns the pilot hunt Call Forward, the pilot hunt call forward in day mode
is changed.
TRANS/PGM 280 BTN RANGE DEFAULT
MULTI-CALL FORWARD SERVICE COUNTER — determines the
Multi-Call forward count.
8 01-10 05
Release 1.7 April 2012
Call Forward, Pilot Hunt 3-20
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
– The Pilot Hunt Ring access privilege can be assigned on a per Station basis; if the
Pilot Hunt Ring access of the station is disabled, that station will not receive Pilot Hunt
ringing.
– If a user activates the call forward feature using the {Pilot Hunt Call Forward code}, it
is applied to the Day Forward destination.
OPERATION
Digital & Single Line Phone
To activate Call Forward, Unconditional or Busy/No Answer:
1. Lift the handset or press the [SPEAKER] button to receive dial tone.
2. Dial {Pilot Hunt Call Forward Code}
3. Dial 1-4 {Call Forward code} as desired.
4. Dial the station or station group to receive calls.
5. Press the [HOLD/SAVE] button to save.
6. Replace the handset, return to idle.
To deactivate the Call Forward:
1. Lift the handset or press the [SPEAKER] button,
2. Dial {Pilot Hunt Call Forward Cancel Code},
ADMIN PROGRAMMING
Station Data
Call Forward Access (TRANS/PGM 132 – FLEX 2) … see details on page A-33
Pilot Hunt Ring Access (TRANS/PGM 134 – FLEX 6) … see details on page A-33
TRANS/PGM 132 BTN RANGE DEFAULT
CALL FORWARD ACCESS — enables Call Forward to be activated
by the station.
2 0: Disable Vertical MBX IP
1: Enable
Enable
TRANS/PGM 134 BTN RANGE DEFAULT
PILOT HUNT RING — permits station to receive pilot hunt ring. 6 0:Disable
1:Enable
Enable
Release 1.7 April 2012
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